Since the introduction of the Tenancy Deposit Scheme (TDS) on the 6th April 2007 it has been a legal requirement for a landlord to hold a tenants deposit in one of the government approved schemes or to obtain the correct tenancy deposit insurance.. Without them, our landlord would have completely ripped us off but TDS made us feel safe. The Tenancy Deposit Scheme (TDS) is a government approved tenancy deposit protection scheme in England and Wales... Read more This supplier doesn’t currently have a deal live on kerfuffle but if you’re interested in them and you would like to be informed when a deal does come available let us know and we'll start tickling them until they concede. Landlords will no doubt be familiar with the obligations imposed on them by the Act and the consequences of failing to fully comply within stipulated deadlines. It meant I didn't have to try and wade through it with my Landlord where communication had totally broken down. Since the tenancy deposit scheme was set up the Deposit Protection Scheme has protected over 645,000 deposits have been protected with them worth over £480 million. It takes months before you get some of your money back. It was obvious they did not address my points raised. Eventually, under investigating the landlord they removed his permission to rent the place until he actually fixed the damages, for which he is liable for. Whilst I was not 100% happy with the outcome, and genuinely believe that I should have rightfully been awarded more of the deposit, I was still pleased overall with the outcome, and in particular the fact that TDS considered the evidence provided to be a fair reflection of my property (something the tenant maliciously denied throughout). Thanks. 100% Recommend TDS ! Cathy Edgar was my contact and dealt with everything very efficiently. How can we help you? The operation of the tenancy deposit service required more direct support with tenants and landlords than originally anticipated throughout most stages of the service from original deposit to final repayment. He/she quickly looked at the inventory and the exit form. All rights reserved. They simply do not look at the evidence properly and show an incredible amount of bias towards tenants. They say you can’t appeal if you think their decision is wrong but they make factually incorrect decisions. How many tenants can survive for 3 months without their deposit back? All rights reserved. Well impressed. Very fair process. By the way, forget the "we perceive the money as being the tenant's" and "landlords have to provide evidence to claim liability to the tenants". THIS PROCESS IS BEYOND BELIEVE, Somebody isn’t doing what they are supposed to do. Straightforward to use. Chapter 4 reviews the tenancy deposit protection legislation in the rest of the UK. The deposit you returned to my tenants should in fact have been returned to me to set against the huge costs of damage inflicted on my property by my tenants, my court case outcome in the County Court supports this fact in law. Having very recently had my dispute as a tenant arbitrated by the TDS scheme I would like to thank the staff and Cathy Edgar in particular for making the application easy to understand and submit and for keeping us informed throughout the process. They’ll be responsible for returning your deposit to you at the end of your tenancy - but don’t worry, your deposit is protected for the duration of the tenancy. Share. However, about three months ago I was asked to deal with a dispute involving my nephew and his landlord which was decided by the TDS. Originally being a member of the Insured Scheme, we made a decision to switch to their Custodial Scheme a few years ago which was made so easy due to their Switch team.A special mention to Kelly Wallace, Anam Khan, and John King, who have been incredibly helpful and invaluable in switching our recent acquisitions to the Custodial platform.I would highly recommend TDS. Custodial deposit schemes. I am very unhappy with the decision and apparently, I can only submit a complaint and wait for them to decide if they want to accept my complaint. I felt as though she really wanted to sort things out and all the issues were resolved thanks to her efforts. I have twice brought proceedings against tenants after poor TDS decisions and twice recovered in excess of the original deposits . Very unfair mediation service. Landlords are now legally required to safeguard their tenants’ deposits with one of three government-backed deposit protection schemes: Deposit Protection Service, MyDeposits and Tenancy Deposit Scheme. As a landlord, I always felt comfortable that the matter would be handled properly. Good service. Landlords did you know with the introduction of the Tenancy Deposit Scheme (TDS) in April 2007, a landlord is NOT permitted to take damage compensation from their tenant’s deposit without proof that any damage or breakages have occurred during the tenancy. Five star service, five star team I needed to transfer my deposits from another provider to TDS and after 2 months I was getting absolutely nowhere. Beyond unprofessional-a total disgrace. Court Developments in relation to Landlords’ obligations under The Housing Act 2004. There are three deposit protection schemes: Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; Your landlord will decide which scheme to use, but your deposit should be equally … In my opinion this is an organization which is essential in dealing with some unscrupulous landlords I have met and dealt with as an accountant over 50 years. Thank you so very much Cathy you are a star ⭐️. She kept me informed each step of the process and her communications were helpful, clear and prompt.I was really glad my deposit was protected under TDS, as otherwise I may have not recovered my deposit. I was very happy with the service and would totally recommend it if the landlord is being unrealistic in disputes. Without any explanation they just simply said I did not pay my rent so it would be taken off from my deposit. TDS Northern Ireland is a wholly owned subsidiary of The Dispute Service Ltd, which operates the Tenancy Deposit Scheme in England and Wales and is a key partner providing services to the SafeDeposits Scotland consortium, which operates the largest tenancy deposit At the end of a tenancy. At the end of a tenancy the landlord must tell the protection scheme they're using how much of the deposit - if not all of it - to release to the tenants. Jagota is the founder of deposit replacement insurance scheme Dlighted. Brilliant service especially in the terrible circumstances we are all in. Ministers can also withdraw their approval of any scheme following a review. Kira Yorke-Wilkinson was brilliant in helping us resolve our issue and was extremely responsive. TDS IS NEITHER TRANSPARENT NOR ACCOUNTABLE. 1 Tenancy Deposit Scheme reviews. It's hard to know what to do when your Landlord isn't listening to you, it feels so unfair. The TDS ignored most of the evidence we sent but claimed the opposite. © 2021 Trustpilot A/S. What could have been an even more tiring process, turned into a very easy one when in her hands, alongside Sanam. So, a judge in a court of law, ruled that my tenants did breach the rental contract by redecorating my property without my permission to an appalling substandard of workmanship, and the TDS thought the best thing to do was award the deposit back to my tenants. The situation was so bad that we had to contact our local council. I included pictorial evidence in my bundle. Insured tenancy deposit protection. Insured, where you hold the deposit and pay us a fee to protect it. The Tenancy Deposit Scheme. We raised a dispute hoping that the TDS description would be accurate and would actually protect us from unreasonable claims. The process was straightforward and advisers on the phone always patient and helpful. Using the dispute resolution facility was straight forward and efficient. Kira Yorke-Williams was especially helpful. Recently, one of my tenants has left leaving significant damage to the property. I had the unfortunate experience of renting my home to tenants that showed complete disregard to their basic and contractual duty of keeping the home clean and not causing damage. 8 talking about this. My landlord submit literally nothing. Had a horrendous landlord who wanted to make all kinds of deductions. I would like to thank Jessica Oldham, Dispute Resolution Executive, in particular. TDS get it wrong, County Court gets it right. I had submitted all the evidences including I told TDS my wife was severely ill, the reason why I had to do so. Hold your hands up and admit you made a mistake and acted in breach of the terms which I am entitled as a landlord to be legally protected against. Tenancy Deposit Scheme, (the Scheme), which flows from the Private Tenancies (NI) Order 2006. This alongside our partnership with The Dispute Service means you are in safe hands. The scheme applies to tenants who rent from a private landlord or letting agent, have an assured shorthold tenancy (which is the case in most tenancies) and who put down a deposit. So, it’s understandable why deposit-free schemes can seem so appealing. Custodial schemes protect the whole of the deposit during the period of the tenancy. Useful. The deposit for my tenant was in an insured scheme with a letting agent with the TDS but I wanted to transfer it to my name in the custodial scheme. Why should I have to haggle on costs associated with a tenant who trashed my house in 3 months to force me to end the tenancy?? They were quick to respond & I cannot recommend them enough. Welcome We protect your tenancy deposits, with the reassurance that disputes arising at the end of the tenancy will be resolved quickly, fairly and for free. You have had my County Court judgement papers sent to your service by me since 24 November 2020, at my recent call to the service you could not even find my legal document I sent to the TDS by email at your request nearly 2 months ago. Not only did they deal with our case but also dealt with a couple of other matters completely unconnected and again they showed how good and efficient they are. You must place your tenants’ deposit in a tenancy deposit protection (TDP) scheme if you rent out your home on an assured shorthold tenancy that started after 6 April 2007. Moving from an insured scheme with a letting agent to a personal custodial scheme. Adjudication was fair and just and will be taking out a scheme as both a landlord through TDS shortly having witnessed a professional, responsive and thorough handling of my headaches. This service is brilliant! I have to thank TDS, unfortunately I was faced with a great injustice, but TDS helped to solve this issue and created justice.Thanks to TDS and dear Jessica Oldham. Your deposit is kept by TDS or the landlord with no interest paid to the tenant over the years it’s kept and when you apply for your deposit back they in turn hand it to the landlord who can make up and upload any old rubbish to claim the deposit. Receipt of my documents by you was confirmed to me by email. Tenants should be told how much … Wafaa was amazing and SO helpful throughout. TDS Resolution is a mediation service helping landlords and tenants resolve rent arrears Development to operate a tenancy deposit scheme in Northern Ireland. To make matters worse - the tenant then showed complete lack of remorse and responsibility, and focused on largely irrelevant matters to dispute the fact that I was rightfully making a claim on the deposit. Jessica Oldham who handled our case was helpful and prompt when dealing with us. I don't know what is funnier at this point, the fact that they insist to have gone through the evidence or the fact that from their decision it is more than evident that they didn't. Very biased and not fair. Many thanks once again. If you're unsure which is better for your needs, find out more about our schemes. The scheme … Case 450543The TDS service is not fit to practice. A huge thank you to Fozia and Kira for all of their help and very quick response. I emailed K and the team at TDS and thanks to her and her colleagues everything has been resolved. That’s a significant sum to stump up, even after a recent clampdown on other fees that tenants face. © 2021 Trustpilot A/S. TDS is a not-for-profit organisation which provides a government approved tenancy deposit protection scheme for England and Wales. How deposit-free schemes work. Kira at TDS was brilliant help during the dispute about my deposit. Recently our landlord wanted to deduct almost 80% of our deposit for small wear and tear. I will be protecting my deposits with another provided. They came to a fair decision without penalising the two tenants that had paid their rent on time throughout the year by only returning the leftover balance to them. Thankfully, I was fully aware that the burden of proof does lie with the landlord and prepared a very clear, detailed and factual case following the excellent advice that is available from TDS. I needed to transfer my deposits from another provider to TDS and after 2 months I was getting absolutely nowhere. But no one until I replaced the water heater on my own. From the very beginning, Kira Yorke-Wilkinson was so helpful. I uploaded the dispute and got a fair and well articulated decision in a reasonable amount of time from Jo. With both Custodial and Insured options, we have your deposits covered. They acted in a completely biased manner and ignored the glaring irregularities in both the landlord’s submission as well as the entire checkin/checkout procedure.There are guidelines for both landlords and tenants published by TDS on its website with regards to the expectations and factors to be considered in determining the credibility of reports, evidences and claims in a dispute, but these are of no use when TDS and its reviewer fail to hold themselves accountable to them in the discharge of their duties.We are totally disappointed with the circumvention of the facts and evidence in our case resulting in a denial of justice with TDS failing to protect our deposit and thus effectively aiding a dishonest landlord in her ploy to hold on to money that is rightfully ours. This legislation applies to all properties let on an assured shorthold tenancy … Uzochi Ejimofor was particularly kind and helpful. I believe the TDS made a very fair decision in light of the evidence provided by both parties, and we were very happy to receive a substantial amount of our deposit back, and far more then the landlord and the agents wanted to give us. Reposit has provided my tenants with a more affordable option than the traditional deposit scheme and at no cost to me, the Landlord. TDS has saved me so much trouble from our landlord. The adjudication came back 50/50. They were fair, justified and the system was clear to work. Reply from Tenancy Deposit Scheme (TDS) Good morning Rishi, Thank you very much for taking the time to leave us a review, and leaving your kind words about our service. Tenancy Deposit Scheme (TDS) is operated by the Dispute Service providing tenancy deposit protection in England and Wales. Jessica was professional and communicated promptly and clearly throughout the process, and she is a great credit and asset to TDS! Part 4, section 122 (4) of the Housing (Scotland) Act 2006, gives Scottish Ministers a power to approve a tenancy deposit scheme and obliges Ministers to review each scheme from time to time and gives them power, once they have done so, to ensure that any scheme is revised. Dispute resolution can involve a number of solutions and does not automatically involve formal adjudication. Thank you so much! It is a slow process when it goes to adjudication which is my only complaint. By law, each deposit protection scheme must offer free dispute resolution services for tenants, landlords and agents who can’t agree how deposits should be distributed at the end of a tenancy. It is clear to me the adjudicator did not bother reading the bundle. The aim of the review was to look at whether the introduction of the Tenancy Deposit Scheme (TDS) had resolved the issues it was intended to and assess if the current regulations are fair and fit for purpose. Came back with a clear final decision in a quicker than expected timeframe, Only the latest review will count in the company's TrustScore. Thank you. Very efficient and quick in sorting deposit from ending tenancy agreement. Very easy to use. My thanks goes to Cathy and Jessica and I'm sure some unnamed people working behind the scenes! Thank god for TDS who saw through the landlords deceit and cane to the right conclusion. This is usually paid directly into the tenant's bank account. By law, anyone renting through an Assured Shorthold Tenancy in England and Wales (this will apply to most people who rent their property) should have their deposit protected in a deposit protection scheme. I can recommend TDS as a safe place for a deposit to be kept. Because I only took £100 as a deposit I could only claim for that amount. The service has been excellent the whole way through. I am a Landlord and if I could give it 0 stars I would. She was instrumental in getting some of my deposit back and I could not be more grateful. Very professional! As a chartered accountant I have dealt with clients' rental properties for over 50 years. If you’re thinking of renting, you could end up spending over £1,000 on a deposit, according to the Tenancy Deposit Scheme. Tenancy Deposit Scheme (Scotland) 2011 In March 2011 the Scottish Parliament passed regulations to introduce tenancy deposit protection in Scotland. A choice of schemes We provide two types of deposit protection for tenancies in England and Wales: Custodial, a free service where we hold the deposit for the duration of the tenancy. Negative review after negative review and all with the same common themes: ... Be wary of using Deposit Protection Scheme I have been waiting for a response from Deposit Protection Scheme since October. The Residential Tenancy (Deposit Scheme) (Jersey) Regulations 2014 were enacted under the Residential Tenancy (Jersey) Law 2011 (the "Law") to impose the Scheme, which is a government authorised tenancy deposit protection scheme designed to safeguard tenants' deposits and regulate their return at the end of a tenancy. There is evidence that early education and support provided by schemes is … What ever happens they would be on the landlords’ side. I found TDS very professional and kept me informed at all times. At the end of the tenancy, the deposit – or an agreed amount minus costs for any damage – is returned to the tenant by cheque or bank transfer. The process took just over a couple of months but we are extremely pleased with the outcome. Their decisions are simply flawed and erroneously made. The ineptitude and standard of service of the TDS is below any standard required to function within the rental sector. Thank you so much! Is there any justice for landlords? I had spent £1000 for that and adjusted with the rent. Zero Deposit is the only deposit replacement scheme that works with 79% of the top UK estate agentsᐩ, who have chosen a deposit replacement option, and is FCA regulated. Reply. Home / News / Tenancy deposit schemes – a review. This is my first time I have ever reviewed anywhere. GB. Read 2 more reviews about Tenancy Deposit Scheme (TDS) Only the latest review will count in the company's TrustScore Paul H 6 reviews. A free inside look at company reviews and salaries posted anonymously by employees. Both TDS and their “independent” reviewer upheld checkin/checkout reports that lacked validity and credibility. 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