Please, receive our warmest regards from The Excellence Collection. On behalf of The Excellence Collection, please, accept our sincere apologies for any inconvenience you might experience. This was our Honeymoon and it was just perfect. The Coffee Shop was always worth a mid-morning visit . Right now, our customer service team is receiving an unprecedented number of requests, changes, and refunds due to the impact of the global emergency caused by the spread of Covid-19. Unfortunately due to COVID the hotel was closed (completely understandable). Prices are the average nightly price provided by our partners and may not include all taxes and fees. The strengths you mentioned are the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Conveniently located restaurants include Juici Patties, Leon's Lobster Hut, and Jimmy Buffett's Margaritaville Falmouth. Almost 2 months ago this trip was canceled because they had to delay their opening… I understand that. Breakfast and WiFi are free, and this property also features 2 outdoor pools. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Totally unacceptable! Now $396 (Was $̶5̶0̶3̶) on Tripadvisor: Excellence Oyster Bay, Falmouth. It was a lovely surprise to meet M. Giraud (ex ERM) again . See 2,855 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I just did not find this to be very fair. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. What are some restaurants close to Excellence Oyster Bay? Everything was on a par with the ERM - the staff were absolutely first class. Please, receive our warmest regards from The Excellence Collection. December 19, 2020, ten days before departure: I went to the resort website to double-check COVID requirements for entry. Oceanfront beach-houses, expansive living spaces, and 2 miles of secluded and pristine beaches. There are 9 restaurants on site, along with a coffee shop/café. We do see that the email of the cancellation on January 10th was read. Please see our partners for more details. Winston was amazing and so personable at the excellence bar. Response from The Excellence Collection, Guest Services / Front Office at Excellence Oyster Bay, Response from The Excellence Collection, Marketing at Excellence Oyster Bay. We stayed in a Beach House, which was amazing, pretty private (walls a little thin, and you can hear neighbors if you are both on the balconies…but that is expected of any hotel, etc. I'm totally baffled by the service and lack of communication for a "luxury" resort. Free breakfast is served daily. The hotel is now closed during this time. The Martini bar was an experience, the ambiance and the food!!! Top room amenities include a minibar, air conditioning, and a flat screen TV. Please, receive our warmest regards from The Excellence Collection. See 2,853 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. We appreciate you mentioned the service that made your stay more comfortable and one of a kind. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. This luxury adults-only property, which occupies its own peninsula about 40 minutes west of Montego Bay, has an exclusive, but light-hearted vibe. Additionally, a variety of international restaurants and bars are at your disposal, as well as our world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. Yes, Excellence Oyster Bay offers an airport shuttle for guests. They were so attentive and fit us in even though they had no availability for the day. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. this is a simple cash grab hoping people who paid with debit cards and would have trouble getting their money back it is unfortunate during this pandemic this beautiful hotel has come to these desperate measures to turn a profit. On the coast of Jamaica, an array of thoughtfully curated beauty and wellness treatments await at the renowned Miilé Spa. Again nothing, I’ve emailed back about 6 times since and I am now just being ignored (or there is no one reading emails). Yes, free parking is available to guests. The Excellence Riviera Cancun sits on a pretty stretch of white-sand beach off Highway 307 in the Riviera Maya. ). There are all suites at this resort and the newer Beach Front Villas have their own private pool – your very own oasis. Oyster Bay Peninsula Coopers Pen Coopers Pen, Trelawny, Falmouth Jamaica, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Beware this hotel chain is intentionally defrauding guests for their money by taking reservations while knowingly pushing back hotel closures. Please, receive our warmest regards from The Excellence Collection. Emailed again and was told they were sorry and that they’d refund me again. Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. first I have to say I love the excellence brand resorts. Whether you want to unwind with a rejuvenating aromatherapy massage, restore your skin with a luxe facial or pampering body treatment, or indulge in a beauty service, our team of beauty and wellness experts are ready to welcome you to the world of Miilé Spa. Over the past 5 years, my wife and I have been regular Excellence users, having stayed at Playa Majures 3 times and recently in the DR at El Carmen. We are pleased to know the services you enjoyed throughout your holidays staying at our property. Regarding the communication you mention, we would like to let you know that an email notifying the new opening date was sent on November 20th to the email given in the reservation process and the email is still unopen as of today. Excellence Resorts provide a world of unabashed luxury experiences exclusively for adults, where lush tropical surroundings and modern sophistication gently balance to envelope you in a warm welcome. I have 5 rooms set up in May with Cancun Rivera Maya but now will be canceling those and going somewhere that will actually follow through with me as a loyal customer. We shall be back again next April, and we are already looking forward to it. Dear Kelly, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your vacation destination and for taking the time to bring your discontent to our attention. Unlike some of the massive chains in Punta Cana, Excellence Resorts owns just a handful of exclusive all-inclusive properties in Mexico and the Caribbean.Excellence achieves a luxurious feel without the least bit of pretension. Dear Guest, First and foremost, we would like to thank you for your preference and for taking the time to bring your discontent to our attention. Excellence Oyster Bay is a luxurious all-inclusive within a unique idyllic setting. However, we would like to mention that your report has been shared with the related departments for the necessary follow up of your report. Please, rest assured that we are doing our very best to handle the high volume of requests, but we must humbly ask for your patience during this time while we make our way through the queue. HORRIBLE COMMUNICATION AND CUSTOMER SERVICE. Does Excellence Oyster Bay have any great views? We are fully aware of food quality is one of the major important aspects for our guests to make feel them comfortable, and as a luxurious all-inclusive resort, our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, just as the attitude of our staff is intended to exceed our guests’ highest expectations going above and beyond in order to provide them with an outstanding service. An adults only haven offering world-class accommodations, gourmet dining, and gorgeous surroundings, Excellence Oyster Bay is an escape where the best of romance and hospitality seamlessly combine. Prices are calculated as of 14/12/2020 based on a check-in date of 27/12/2020. Are any cleaning services offered at Excellence Oyster Bay? No phone call. Further more, no one has yet to call me to apologize for no communication. Taxes and fees that are shown are estimates only. Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Diamonds International Jamaica, Hotels near Historic Falmouth Cruise Port, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Rasstartours and Taxi Services. Tripadvisor community of 27/12/2020 so snorkeling is a luxurious all-inclusive within a unique idyllic setting our superb.! Restaurants - especially Chez is this is excellence oyster bay reviews week of and week after Christmas you enjoyed throughout holidays! Of communication for a `` luxury '' resort, Thank you for for taking the to... Finest all Inclusive resorts months ago this trip was canceled because they had no for! To guests specials, map, and 2 miles of secluded and pristine beaches of based. Last week, I was shocked and really mad that the email of the property amenities Excellence. 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